What if anything is found broken or damaged?

April 10, 2020 by Kevin Murray

The cleaners we refer are all independent workers. If you find something broken, damaged or even missing, please let us ...

What if I have pets?

April 10, 2020 by Kevin Murray

If you have pets, please let us know in the ‘customer comments’ section on the booking page. Most of our ...

Do I need to sign a contract?

April 10, 2020 by Kevin Murray

No need for contracts. We simply ask that if you need to cancel an appointment that you give us a ...

What if I need to reschedule my cleaning?

April 10, 2020 by Kevin Murray

If you know in advance that you will need to reschedule, please contact us as soon as possible so we ...

What if I need to report something missing or need to file a complaint?

April 10, 2020 by Kevin Murray

We take all complaints and reports extremely seriously. If you feel like something might be missing, most times, it’s simply ...

How do I know I can trust my cleaner?

April 10, 2020 by Kevin Murray

Because we do! All of our referrals are thoroughly screened. We check their criminal records and follow up with their ...

I have a security system. How does that work?

April 10, 2020 by Kevin Murray

If you leave your alarm system on when you leave, please let us know the code so we can safely ...

If I can’t be there, how will the cleaner access my home?

April 10, 2020 by Kevin Murray

Lockboxes, garage codes, keys left in hiding places or leaving a door unlocked are all common ways that our customers ...

What if I forget about the cleaning day or need to cancel at the last minute?

April 10, 2020 by Kevin Murray

This doesn’t happen that often and we will send you a reminder about your service ahead of time. However, if ...

Should I leave a note with directions?

April 10, 2020 by Kevin Murray

If you won’t be home for the cleaning and have specific directions, please feel free to leave a note. We’d ...