Trust & Safety
If I can’t be there, how will the cleaner access my home?
Lockboxes, garage codes, keys left in hiding places or leaving a door unlocked are all common ways that our customers let their cleaner in. If you won’t be there to let them inside, please let us know how they can access your home. Lockboxes seem to be the most popular choice with our customers.
I have a security system. How does that work?
If you leave your alarm system on when you leave, please let us know the code so we can safely deactivate it. As an alternative, other customers have chosen to leave their system off during cleaning days.
How do I know I can trust my cleaner?
Because we do! All of our referrals are thoroughly screened. We check their criminal records and follow up with their references to ensure they are reliable and trustworthy.
What if I need to report something missing or need to file a complaint?
We take all complaints and reports extremely seriously. If you feel like something might be missing, most times, it’s simply been misplaced so we advise you to take a second look. If you still can’t find the object or need to file a complaint, please don’t hesitate to call our office and we will do our best to resolve the issue.
What if anything is found broken or damaged?
The cleaners we refer are all independent workers. If you find something broken, damaged or even missing, please let us know within 24 hours. Our office will contact your cleaner who will then be in contact with you to discuss the issue. They are responsible for any damage or loss and are aware of these terms.