Privacy Policy

How we protect your information

COLLECTION OF PERSONAL INFORMATION

When you use our website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

We use your information solely for the execution of your service with us, and for no other reason.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at info@castle-cleaners.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Castle Cleaners Referral Agency, Inc. will not share your personal information such as phone numbers, email address, or physical address with third parties. 

TEXT MESSAGING

We utilize text messages to keep in touch with you on the status of your cleaning, from the confirmation of the scheduling and any updates in the estimated arrival time to updates in the progress of the cleaning to a final notice of completion of the cleaning. We will explicitly request, either verbally or in writing, your permission to send you these text updates, which you may accept or deny. If at any time you wish to opt out of text messages communications, reply STOP and you will be opted out permanently and immediately. 

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email us at info@castle-cleaners.com