What if I forget about the cleaning day or need to cancel at the last minute?

April 10, 2020 by Kevin Murray

This doesn’t happen that often and we will send you a reminder about your service ahead of time. However, if ...

Should I leave a note with directions?

April 10, 2020 by Kevin Murray

If you won’t be home for the cleaning and have specific directions, please feel free to leave a note. We’d ...

Should I tip?

April 10, 2020 by Kevin Murray

A lot of our customers like to tip around 10-20% but it’s completely up to you! If you’re pleased with ...

Will exterior areas such as porches or decks be cleaned as well?

April 10, 2020 by Kevin Murray

We want you to be completely satisfied with your service. The cleaning professionals will typically work inside the house. If ...

Does the cleaner provide their own supplies or should I provide them?

April 15, 2015 by system

We require all of the independent workers we refer to bring their own cleaning supplies and equipment with them so ...

Will the same person be cleaning my house every time?

April 15, 2015 by system

We will do our best to have someone consistently sent to your home so they understand how you like things ...

Are the cleaners who come to my home CastleCleaners employees?

April 15, 2015 by system

As a strictly referral agency, the domestic workers who come to your home are not CastleCleaners employees. Think of us ...

How many cleaners will come to my home?

April 15, 2015 by system

Typically, we send one cleaner per home. However, under certain circumstances (extra cleaning, size of the house), we can recommend ...